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Terms & Conditions

Terms and Conditions

By booking and participating in Physio Flow classes, you agree to the following terms and conditions:

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1. Nature of the service

Physio Flow is a group exercise class delivered online by Natasha Natrins. It is not a substitute for individual physiotherapy assessment, diagnosis, or treatment.

Participation is subject to completion of a medical history and consent form and confirmation of suitability.

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2. Health and suitability

You confirm that:

  • You are aged 18 or older

  • You have read and consented to the full medical disclaimer and completed the medical history form honestly and accurately

  • You will inform me of any changes to your health

  • You understand that participation is at your own discretion

I reserve the right to refuse or withdraw access to classes if participation is deemed unsafe or inappropriate.

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3. Online classes

Classes are delivered online via Zoom. To participate you will need a suitable device, internet connection, a Zoom login and a safe space to exercise.

By participating in classes, you understand you are visible to the teacher and other attendees who are in the online space. Classes are recorded and may be used for marketing purposes, however no footage of students will be used without prior consent.

I cannot guarantee uninterrupted access before or during classes due to technical issues outside my control.

I am not able to provide emergency medical assistance during online classes.

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4. Intellectual property and copyright

All class content, materials, recordings, and written information provided as part of Physio Flow are the intellectual property of Tash Natrins Yoga.

You may not copy, record, reproduce, distribute, or share any content without prior written consent.

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5. Payments and bookings

  • Payment is required in advance to secure your place

  • Prices are displayed in GBP at the point of booking

  • Bookings are non-transferable unless agreed in advance

  • Credit card details are not kept by the provider for any reason

  • Signup and login services are completed through a secure server

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6. Cancellations and refunds

Online spots are limited, therefore please cancel or reschedule your booking if you can no longer attend. You must cancel at least 1 hour before the class starts.

SINGLE CLASS PASS and 10 CLASS PASS Customers:

  • If you cancel more than 1 hour prior to the class you are eligible for a refund, or you may reschedule. You will not receive a refund if you cancel less than 1 hour before class starts.

MONTHLY membership customers:

  • You must cancel at least 1 hour or more prior to class starting. For cancellations less that 1 hour prior to the start of class you will be charged a late cancellation fee of £5.

We appreciate there are unforeseen circumstances in some cases, in which case please contact me.

Where classes are cancelled by me, you will be offered a refund or credit

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7. Client conduct

You agree to behave respectfully towards the instructor and other participants. Disruptive or inappropriate behaviour may result in removal from the class without refund.

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8. Liability

While reasonable care is taken in the delivery of Physio Flow classes, participation is at your own risk. You are responsible for exercising within your own limits and stopping if you feel unwell.

Nothing in these terms limits liability for death or personal injury caused by negligence.

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9. Changes to services

I reserve the right to make reasonable changes to class content, scheduling, or instructors where necessary.

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10. Governing law

These terms are governed by the laws of England and Wales.

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